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AIRLINE ECOMMERCE

End-to-end airline fraud prevention

Ensure a seamless experience for genuine travelers, while fighting fraud and abuse.

Outdated, rules-based systems leave
airlines vulnerable to airline ticket fraud and abuse

Heavy reliance
on manual review

Airline ticket sales are at a record high — and rules-based systems are failing to keep up, resulting in booking delays and false declines.

Loyalty programmes and
account takeover attempts

As ticket sales reach new heights, account takeover attempts are skyrocketing too. Mounting loyalty points and reward miles make customer accounts an attractive target, with 52% of airlines reporting account takeover to be their biggest source of fraud.

Card testing strikes
fraud rates

Fraudsters often use hacked accounts to test large quantities of cards in quick succession, leading to staggering auth costs for merchants.

PSD2 shift and rise in
abusive chargebacks

With PSD2 in place, fraud pressure has shifted away from checkout — leading to a rise in abusive chargebacks. Disputing these claims is manually burdensome and merchants run the risk accidentally insulting honest shoppers in the process.

Signifyd addresses fraud challenges at key conversion points across the digital booking process from account login through to payment and chargebacks. Every approved booking is protected with our financial guarantee, enabling airlines to give genuine customers a seamless experience from checkout to landing.

How it works

Provide a friction-free login experience

With insight into consumer behaviour across thousands of global merchants’ sites, Signifyd can detect malicious login attempts with precision.

Trust your good passengers — even those logging in from a new device or location — and streamline them to checkout without the friction of added authentication steps.

Protect against card testing and safeguard loyalty programs

Ensure only genuine travellers reap the rewards of your loyalty accounts. Signifyd evaluates account modification activities — such as attempts to add a new card or transfer loyalty points — ensuring it is the true account holder behind the request.

Eliminate manual review with instant order decisions

Signifyd contextualises incoming bookings with identity and intent intelligence from the Signifyd Commerce Network to deliver accurate decisions in real time.

Signifyd’s buyer identification rate of 98% allows you to accurately identify good shoppers from bad.

Make the booking experience as breezy as holidays

With orders evaluated in real-time and false declines reduced, travellers leave your site with a great customer experience — one step closer to their destination and eager to travel with you again as loyal customers.

Get the datasheet

From login to checkout, your business is our priority

“While the value of airline loyalty programs and the customers they serve is well-established, protecting these assets in terms of security controls is often an afterthought. Loyalty program systems are rarely considered as crown jewels, while in reality, the customer data they collect and use is beyond doubt some of the most important and a critical part of the business’s livelihood.”

How do you stack up against the rest of the airlines industry?

Contact us for a personalised funnel assessment and benchmark analysis

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